Co-work Frequently Asked Questions


What's the difference between the Premium and Basic Co-work Memberships?

Premium Members have a workspace that they occupy every day and can leave things at. Along with the dedicated workstation, Premium Members get a mailbox, and a 3-drawer filing cabinet. Basic members use the open area in the co-work space and seating is first come, first serve.

 

Is there a receptionist or manager on duty in case I have questions?

No.  The Suite Spot co-working area operates as a member-managed space for the most part.  However, if you do have questions or need help with something you can contact support any time.  Support and billing issues are handled Sugar Hill Business Technology Group, a tenant in The Root.  SHBTG is usually on site Monday-Friday from 8am-5pm, but they handle support via the support page since they also run a business with their own clients.

 

What do I do if I lost my key or I the key stopped working?

Contact support for help.  Remember, lost or damaged keys are $25 to replace, as agreed to on the member terms & conditions when you signed up online.

 

How do I reserve a conference room?

The Large Conference Room and the Small Conference Room can both be reserved by using the schedule room page.  Essentially, you fill in the form with your requested date and time.  Once we review the request, we add it to the calendar.  Currently scheduled events can be viewed on the schedule room page as well.  Please allow 24 hours to process request.

 

If the training room and conference room are not in use, can I just use them?

Yes, if the rooms are empty you can use them at any time.  However, use the schedule room page to view upcoming appointments.  If someone is scheduled to use the room, you'll need to let them do so.

 

How do I use the TV for presentations in the Training Room?

You will need an HDMI output on your device.  There is an HDMI cable already connected to the left side of the TV.  You can plug that into any device with an HDMI output.  If your device only has VGA or DVI connectors, you will need to bring an adapter to use the HDMI connection to use the TV.

 

When can I use the co-working space?

Any time!  Your key fob gives you 24 hour access to the co-working space.  Keep in mind that this access does not include the upstairs office suites or the offices in the back of the first floor, as these are private, tenant-only areas.

 

How do I pay my monthly membership?

When you sign up, you are automatically enrolled into the auto-recurring payment system, as spelled out in your membership terms & conditions you agreed to when signing up online.  Your card on file will be charged every month on the same date as the date you signed up.

Example: if you signed up on May 5th, you will automatically be charged every month on the 5th until your membership is cancelled.
 

How do I cancel my membership?

Make a request by contacting support.  You will also need to arrange returning your electronic key to avoid the $25 charge for lost keys, as you agreed to in the member terms & conditions when signing up online.

 

How do I change my credit card information for the automatic monthly payment?

You can go to your account page on Plasso.co, the service that handles our member payments.  This page was automatically setup for you when you signed up.  If you do not remember the password, you can click the "Forgot your password?" link on that page to receive an email to reset it.  You will need to use the same email that you used when you signed up originally.

 

What happens if my card is declined?

Our system is setup to automatically charge your card on the same day each month.  If your card is declined, the system will automatically try again in 3 days.  If it declines again, it will try again in another 3 days.  If that 3rd attempt fails, your membership is cancelled and your electronic key is disabled.  Important note: if you signed up using a debit card, your bank may charge fees for each attempt made on your card that is decline.  We are not responsible for those fees.

 

How do I renew my cancelled membership?

You will just sign up as a new member.

 

Is there security at The Suite Spot?

All building access is controlled through electronic keycards that only members, tenants, and management possess. The building has video camera surveillance 24hrs a day inside and out.

 

Is there wifi at the Suite Spot?

Yes. Co-work Members have wifi included with their memberships. Tenants can sign up for service through SHBTG (building management) or obtain their own service from a local provider.

 

Is there a printer in the co-work area for Members?

No.


Are you a member or tenant at The Suite Spot & have a question not listed here?